
Hitachi Cooling & Heating.
Johnson Controls-Hitachi
Worldwide
Digital product design: UX research, UX/UI design, Interaction and motion design, UX writing, prototyping, user validation, design system, measurement strategy, data analysis, content production. Development: frontend and backend development
We’ve been working closely with Johnson Controls-Hitachi team on a major rebrand and on their new digital approach. As part of that, they asked us to design and roll out their new global website.
When we say website, we really mean websites. Lots of them. Because what we delivered was a complete toolkit for countries to adapt, publish and manage their own unique but on-brand Hitachi Cooling & Heating site.

01.The website.



Introducing Hitachi Cooling & Heating.




Multiple targets.





Modular design.





CMS driven, CRM optimised.



02.The global rollout.

Three. Two. One. Lift off.


Resources.
Style guide.

CMS and code guides.
For the CMS we wrote a detailed but down-to-earth guide to make the system accessible for everyone, whatever their technical ability.
On the other hand, if a country needs to customise or augment any functionality, we also provided complete technical documentation for their developers.


Support & maintenance.
We provided round the clock technical support for countries during the roll out. Post launch, continual monitoring of five key sites helps identify any issues and schedule updates.
Using analytics, heatmaps and session recording we collect and analyse user behaviour and site performance data. Because the sites all run on a common engine, we can push out global updates and maintain an ongoing programme of improvements.
Monitoring and user testing.
Post launch, continual monitoring of five key sites helps identify any other issues. Using analytics, heatmaps and session recording we collect and analyse user behaviour and site performance data. Because the sites all run on a common engine, we can push out global updates and maintain an ongoing programme of improvements.
